Effectively Managing Virtual Project Teams
How a local company manages global teams

Gail Hill, PMP
Jan Dempsey, PMP, MBA
Megan Pilon, PMP

Project team members are often located in different offices, time zones, and countries. Team members often speak different languages and have different cultural backgrounds. The reality for many organizations today is that it is not practical or even possible in many cases for project teams to meet face-to-face. Transaction Network Services (TNS) is one such organization. The company has a presence in Olympia and in several other cities in the U.S., the U.K. and Australia. As a result, most projects managed by the TNS PMO are made up of virtual teams. In this presentation, you will learn how to manage virtual, remote and dispersed project teams, get an introduction to some of the tools available for managing these teams, and discover the advantages and challenges of virtual teams over co-located ones. The session will be interactive with the audience. It will include examples of how running virtual teams work, and provide the audience with practical tips for working with virtual teams.

gailhillGail Hill, PMP 

Gail has been with Transaction Network Services (TNS) for over twelve years where she currently is the Director of the Global Program Management Office with her current focus on the Payments Service Division. Prior to this position she was a Senior Manager in the Enterprise Project Management Office (VeriSign). Gail helped establish the foundation for program/project governance and project management methodology/standardization for TNS.   She believes mentoring of project managers in the organization is key to building a strong project management team. In her spare time she enjoys RV trips to state parks, wine tasting of local wineries, gardening and time with her family.


Jan Dempsey, PMP, MBA

Jan Dempsey is a Program Manager for Transaction Network Services. She has over fourteen years’ experience with her current company, managing a variety of software development, product deployment, and customer migration projects for TNS’  Telecommunication Services Division. Jan holds a Bachelor’s degree in Business and Spanish from the University of Montana, and an MBA from Pacific Lutheran University. In her spare time she enjoys cycling, volleyball, and exploring the Pacific Northwest waters on a stand up paddleboard.


meganpilonMegan Pilon, PMP 

Megan Pilon is a Senior Technical Project Manager with Transaction Network Services (TNS).  She has been with TNS for two years managing a variety of projects including multi-region infrastructure deployment projects, multi-region software deployment, and bringing on new services to TNS.  Prior to working at TNS Megan worked for the State of Washington for 21 years.  Her last assignment with Washington State was PMO manager at the Office of Financial Management.   Megan is passionate about project management which is why she decided to pursue TNS where she would serve as a project manager.  Megan holds a Bachelor’s Degree in Business Administration with a minor in Communications from Eastern Washington University.  Megan is also a mother of two very active teenage girls.  Outside of the office you will generally find her in a gymnasium somewhere cheering on her daughters’ athletic events.

History of Transaction Network Services (TNS) 

TNS Payments Division (PSD) was founded in the US in 1990 to provide services to the Point of Sale industry. TNS was listed on the NASDAQ in 1994 followed by the launch in 1995 of the Telecommunications Division (TSD) and in 1997 the Financial Services Division (FSD).  Throughout the late 1990s and early 2000s numerous acquisitions were completed and offices opened globally.   In 2009 TNS acquired VeriSign Communication Services group which was formerly known as US Intelco then Illuminet (headquartered in Olympia, WA).   In 2013, TNS was acquired by Siris Capital Group and became a privately held company.

Click here for the presentation ... presentation