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Date: Tuesday, March 17, 2015. Time: 5:30 to 7:30 pm 1 PDU
Can't Afford the Cost of Failure? Try Process-Based Risk Management
A Stakeholder Management Case Study of the Washington State Health Benefit Exchange HealthPlanFinder Project
If you can’t describe what you are doing as a process, you don’t know what you are doing —W. Edwards Deming
All of us are aware that far too many projects still fail. To me failure means more than just not meeting scope, budget and schedule targets, it really focuses on whether or not the sponsor & key stakeholder expectations are met and if the product, and deliverables or services produced by the project deliver expected return on investment. I’ve been filling the role of a Project Manager (PM) off and on since about 1975 giving me all told some 30+ years PM experience. In addition, since 1997, I’ve led or participated in 30+ external Quality Assurance and Risk Assessment (QA/RA) engagements for mission critical projects in the public sector.
From my personal experience of being a PM, developing PM methodology, and performing external QA/RA, missing, poorly defined, and/or ineffectively executed PM processes are always present in troubled or failing projects. So, I council my clients to: 1.Examine your project’s requirements and environmental factors; then, develop right-sized PM process to fit your needs. 2.Remember, if you don’t address a PM process proactively during initiation and planning, you will address it reactively during project execution, usually with less than ideal results.
As Stakeholder Management is the new PMI PMBOK® Guide Knowledge Area on the block, I will present a “case study” of how the Washington Health Benefit Exchange addressed stakeholder management for the Healthplanfinder Application Development Project.
Paul S. Royer, PMP is a senior project management consultant with specialties in project planning, external quality assurance and risk assessment, project recovery, and project management office administration and development. He was certified as a PMI® Project Management Professional® in 2001 and practices his trade in the Pacific Northwest. Royer’s professional career in information technology began in 1965 as an engineering student co-op trainee from UC Berkeley assigned to the Simulation Section of the Flight Research Center, NASA, Edwards Air Force Base, California. From that beginning and after a stint as a military policeman with the US Army, Paul continued in IT with 2 years at the Napa County Auditor-Controller, completed his BA at UCB, and worked 26 years with Kaiser Permanente Medical Care Program in Northern California, 10 years as a consultant at CIBER, 4 years leading his own firm Proactive Risk Management, and since 2011 as the project management administrator for the Washington State Health Benefit Exchange’s Project Management Office.